CRITICAL COMPETENCIES FOR SUCCESS
Critical Thinking: This individual must be intellectually sharp and use critical thinking to make or influence decisions while demonstrating outstanding business judgement. He or she will be comfortable creating the new and the different.
Results-Oriented: The new Head of Client Services of Sales must be performance-driven and able to provide measurable results. The successful candidate will be resourceful, action-oriented, utilize innovation to drive results, as well as a flexible and decisive manager who establishes clarity in the midst of distractions to produce results in a timely fashion. He/she will provide clear direction and establish achievable goals and will actively lead cross-functional teams to ensure their success.
Communication: This individual should possess very strong communication, listening, and persuasion skills, in order to truly partner with the management team. He/She must be an adept writer as well as be comfortable, dynamic, and an effective presenter in front of both external and internal audiences including employees, senior management, and customers and public forums. This is a highly collaborative management team. This individual should have a broad perspective on the impact of Sales from Innovation, Operations, Sales, Finance, Information Technology, and Executive Management. A willingness to engage in a broad range of topics and discussions across all constituents.
Perspective: This individual will provide a worldly perspective of macro and industry influences to assist in guiding the company in new directions. He/she will provide perspective coming in from outside the organization to aid in the collective leadership team’s understanding and acceptance of trends, insights, changing business perspective and management strategies. This keen perspective should be presented with patience and guidance rather than authoritative.
Strategic Agility: This individual must be intellectually sharp and clearly capable of thinking on his/her feet while demonstrating outstanding business judgment. The Head of Client Services will possess the analytical skills to improve overall productivity and elevate the company’s Marketing efforts as a point of differentiation in the marketplace. Today’s vision may change drastically in the future. This person must not only embrace change, but be entrepreneurial in nature, creating and altering this road map along the way.
Leadership Acumen and Team Orientation: The Head of Client Services of Sales will be charged with elevating the overall revenue, profitability, and talent of the business through various marketing efforts. Through the development of improved processes and training and development, this individual will work to foster a culture of accountability and results. Working at ProCo requires a hands-on, team-oriented executive who has broad-based credibility and is capable of consistently motivating people to take action. An exceptional leader, who builds, inspires, and coaches teams with a passion for the business, while forging close working relationships with other senior leaders throughout the organization. A highly effective change agent and influencer, able to rally employees around change and raise the bar with employee buy in and participation.
Customer Centric: This role must be focused on the customer and both their current and future needs; they must passionately be the voice of the customer. Through working closely with the President and the rest of the leadership team, the Director of Client Services will effectively direct and oversee all outreach and promotional campaigns focused on customer acquisition and retention.