General Manager Position Profile
ABOUT NISOS MEDITERRANEAN
Nisos Mediterranean is a verdant and airy oasis that opened in 2022 in the heart of the West Loop of Chicago. While rooted in the Greek tradition, Nisos is inspired by an array of Mediterranean flavors and interpretations of nature, art, fashion, and food. The dynamic restaurant evokes a sense of intimacy with every dish & every experience and will transport guests to the tranquil yet vibrant oasis of the Mediterranean. This hot spot evokes a European approach to hospitality, making guests feel welcomed and relaxed; transitioning from an intimate dining experience to a vibrant social atmosphere as the night progresses.
Nisos is part of Parker Hospitality, a hospitality company based in Chicago that conceptualized, develops, manages, and operates a portfolio of restaurants and lounges including The Hampton Social, The Bassment, and Nisos Mediterranean. Parker Hospitality develops its concepts with the vision to create unique ambiances and experiences merged with the key elements of dining, design, and live music.
THEIR PHILOSOPHY
Brad Parker, founder, and CEO of Parker Hospitality traveled to Mykonos five years ago for a deep dive into the culture, the history, and the food that inhabits the various elements of the Mediterranean. It was here he first experienced the culinary skills of our new Chef Partner Avgeria Stapaki while she was Executive Chef and Partner at Principote Mykonos.
Their passions intertwined were feeling, smelling, remembering, traveling, observing, listening, and experimenting at the core. One may say, their collective passion was always there, it was just waiting to be discovered together.
Chef Avgeria and Brad continued to build a relationship over the years leading to her ultimate move to Chicago. Bringing to life our new Mediterranean concept, Nisos.
While Chef Avgeria is rooted in Greek traditions, Nisos is inspired by Mediterranean flavors. Her food will reflect a blend of the areas and a true representation of the fresh, seasonal cooking and locally sourced ingredients. A coastal pantry that will incorporate a variety of textures and elements of nature: land, sea, and air.
IN THE NEWS
POSITION OVERVIEW
The General Manager is responsible for the entire operation of the Nisos Mediterranean restaurant. They will coordinate with the Executive Chef the planning, organizing, training, and leadership necessary to achieve stated objectives in sales, costs, employee retention, guest service and satisfaction, food and beverage quality, cleanliness, and sanitation of a single restaurant. They will work with the Executive Chef in setting the direction of the daily operations as well as a plan to grow the business.
DUTIES AND RESPONSIBILITIES
- Oversees financial responsibilities including Profit & Loss reports and Labor and COGS budgets.
- Oversees buying and inventory of liquor, beer, wine, beverages, and drink supplies.
- Maintains high standards for host desk guest interaction and focus on service.
- Understands all policies, procedures, standards, specifications, guidelines, and training programs.
- Develops management team in areas including personal growth, operational and financial knowledge, interpersonal skills, and organizational techniques.
- Ensures that all food and beverage products are consistently prepared and served according to the establishment's recipes, portioning, cooking, and serving standards.
- Achieves company objectives in sales, service, quality, the appearance of the facility, and sanitation and cleanliness through training of employees and creating a positive, productive working environment.
- Controls cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
- Continually strives to develop the staff in all areas of managerial and professional development.
- Prepares all required paperwork, including forms, reports, and schedules in an organized and timely manner.
- Reviews and amends agenda for shift service meetings (to be conducted by shift manager).
- Ensures that all equipment is kept clean and in excellent working condition through personal inspection and by following the establishment's preventative maintenance programs.
- Ensures that all products are received in the correct unit count and condition and that deliveries are performed in accordance with the establishment's receiving policies and procedures.
- Identifies, addresses, and documents individual employee performance problems according to standard operating procedure. Discipline and/or terminate as necessary according to PH procedures.
- Communicates cordially, effectively, and clearly with all employees, managers, partners, corporate staff, and guests.
EDUCATION & EXPERIENCE REQUIREMENTS
- 5+ years of experience in a General Manager role.
- Experience in fine dining and high volume ($15MM).
- Knowledge of the restaurant industry and leading operations.
- Holds a current Servsafe (or equivalent) certification.
- Holds a current Bassett (or equivalent) certification.
- Bachelor's degree is preferred.
- Possess excellent basic math skills and have the ability to operate a point of sale system.
- Knowledgeable of establishment policies regarding personnel; and administer prompt, fair, and consistent corrective action for any and all violations of company policies, rules, and procedures.
- Fully understand and comply with all federal, state, county, and municipal regulations that pertain to the health, safety, and labor requirements of the restaurant, employees, and guests.
- Instills a creative, collaborative environment among staff.
CRITICAL COMPETENCIES FOR SUCCESS
Exceptional Leader
One who builds, inspires, and coaches teams with a passion for the organization, while forging close working relationships with others throughout the organization and community. The General Manager will create and implement policies and procedures to foster a culture of trust, accountability, and results while elevating capabilities.
Critical Thinker
Combines analytical and creative horsepower to simplify and break down complex situations into the core of issues with easy-to-understand action items. This individual must be intellectually sharp and use critical thinking to make or influence decisions while demonstrating outstanding business judgement. They will be comfortable creating the new and the different and have a ravenous appetite to learn more and experiment in a disciplined way.
FOR MORE INFORMATION PLEASE CONTACT:
Title: Managing Director Email: blayton@comharpartners.com Direct: (239) 345-4050 Mobile: (847) 722-4180
Title: Director
Email: mlayton@comharpartners.com
Direct: (312) 313-8454
Mobile: (224) 805-9369
