ROLE & RESPONSIBILITES

• Design the employee service experience and ensure its linkage to the overall enterprise strategy and culture
• Direct and sustain the continued development and implementation of efficient transaction processes, teams and support systems aligned to HR strategic goals
• Act as a change agent to drive innovation and process improvements
• Serve as the single point of accountability for decision making and escalations ensuring service levels are met and/or exceeded and all operation metrics are trending in a positive direction
• Review, update and implement organizational procedures to ensure operational compliance with all federal, state and local regulations (e. g., ERISA, FLSA, ACA, OFCCP, etc.)
• Evaluate, develop, implement and modify processes with governance across all internal stakeholders (Centers of Excellence, HR Systems & Reporting, Legal, etc.)
• Ensure continuity and successful delivery of functional services to users throughout the organization
• Establish appropriate metrics and manage through use of data
• Analyze breakdowns in process to ensure that lessons are learned