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Chief Digital Officer Position Profile
ABOUT DHR HEALTH
DHR Health is the largest physician-owned hospital and offers some of the most comprehensive medical care on the U.S. Southern Border. This 530-bed facility is the only level 1 trauma center in Southern Texas. From general acute care services and preventative health programs to graduate medical education and clinical research, at DHR Health over 700 physicians and more than 1,200 nurses dedicate themselves to offering a full continuum of care in over 70 different sub-specialties. DHR Health is addressing all of the health care needs of its community while eliminating the need to seek health care services outside the region, which has transformed DHR Health into a national best practice model minority-serving hospital. Their patient-centric approach means that every patient that shows up will get treated.
DHR Health was founded in 1997 by four surgeons to help over 1.4 million residents resolve limited healthcare access challenges in a community that lacked public and county hospitals. Becoming a comprehensive health system in 2013, DHR continues to be the premier healthcare provider in South Texas and one of the top three largest employers of Hidalgo County.
What sets DHR Health apart is the fact that it is owned and managed by actively practicing physicians. As a result, decisions critical to patient care are made by physicians who are on the front lines treating patients. This allows the hospital to move quickly to bring necessary technologies and high quality healthcare into the community. Most importantly, the rapid and tremendous growth at DHR Health and its successes reflect the continued dedication and support of its partners, employees, and medical staff members.
MISSION
DHR Health’s mission is to improve the well-being of those they serve with a commitment to excellence: every patient, every encounter, every time.
VISION
DHR Health’s vision is to create a world-class health system to advance medicine and increase access for the communities they serve by empowering caregivers to heal through compassion, knowledge, innovation, integrated care and excellence.
COMMITTED TO EXCELLENCE
DHR Health is known for patient-centered care, world-class clinical expertise, and leading innovation. It began — and goes on to this day — with their mission to excel in every way, with every encounter.
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IN THE NEWS
- DHR Health to Open a 40-acre Medical Facility in Starr County
- DHR Health Celebrates Second Annual Junior Clinical Internship Commencement Program
- DHR Health to Lead Statewide Breast Cancer Study
- DHR Health "Let's Go Fishing for Hope" Tournament
- DHR Health has the only Certified Urgent Cares in the Rio Grande Valley
ABOUT EDINBURG, TX
DHR Health is located in the wonderful city of Edinburg, TX. Immerse yourself in the community and enjoy special events that highlight this region’s vibrant culture. Explore leading entertainment at the largest indoor venue in South Texas, the Bert Ogden Arena. Watch a live United Soccer League game or enjoy live performances at The H-E-B Park sports facility.
Venture outdoors and explore Edinburg’s many parks, and trails, as well as the Edinburg Scenic Wetlands & World Birding Center. The Edinburg Scenic Wetlands and World Birding Center offer 40 acres of scenic wetlands in the middle of an urban landscape.
The surrounding cities of McAllen and Brownsville recently ranked as #3 and #4, in U.S. News and World Report's "Top 10 Best Places to Live" for quality of life. Additionally, all five McAllen high schools are consistently ranked in the U.S. News and World Report's "Best High School Rankings".
POSITION OVERVIEW
The Chief Digital Officer will oversee the adoption of digital technologies across the organization, transforming business strategy using technology and data, and strategizing how people, processes, and technology can enable that digital vision. This individual will embrace and value innovation and be able to lead transformative IT initiatives that optimize current systems and improve organizational performance. The Chief Digital Officer will be responsible for developing and managing annual operating and capital budgets for information technology and systems. They will be expected to lead the prioritization of all system IT projects and gather feedback from a broad array of constituents to ensure alignment and the efficient and effective use of resources. The Chief Digital Officer should also possess a strong appreciation and understanding of overall hospital and health system operations. The most successful Chief Digital Officer can envision a company’s digital future and bring other executives and users on board with that vision.
ROLE & RESPONSIBILITIES
- Promotes the facility's mission, vision, and values by effectively communicating them to others. Considers mission, vision, and values in developing services, standards, and practices.
- Lead the development and implementation of the digital capabilities necessary for digital transformation that aligns with and advances the overall strategic and business plans of the health system.
- Contribute to the development of DHR Health's strategic goals and objectives and the organization's overall management, keeping the Executive Leadership team informed of all critical issues
- Ensure DHR Health is advancing its strategy, delivering status reports to leadership
- Partner with all aspects of the business to ensure appropriate user adoption of new software and systems
- Leverage existing information technology to improve patient access, quality, safety, productivity, efficiency, and the overall patient experience
- Understand how to guide best practices and technologies to promote Infrastructure solutions with continuous improvement and an evolutionary mindset.
- Champion the move toward an insight-driven organization that leverages the power of data.
- Optimize Cerner and other key IT applications through workflow improvements and problem resolution.
- Acts as a resource to assigned staff and is able to escalate issues as needed.
- Select, train, motivate, supervise, and evaluate assigned staff to ensure maximum utilization of individual and group capabilities, while providing optimal service to both internal and external customers.
- Research new trends, markets, technology, and potential areas of growth and development for the Health System.
- Other duties as assigned.
EXPERIENCE REQUIREMENTS
The successful candidate’s background includes:
- Bachelor’s degree from an accredited college or university in Information Systems, Computer Science, or a related field is required.
- Master’s degree preferred.
- 10+ years of progressive leadership experience in Healthcare Information Technology. Prior experience as a VP of IT or CIO is preferred.
- Must be able to execute on best in class strategies to achieve goals and have a proven track record deploying technology to support operational efficiency, quality, safety, and the patient experience.
- Candidate must have experience establishing, building, and developing positive relationships with leadership and staff to effectively deploy technology, transform service delivery and improve customer service.
- Must have a track record of success working collaboratively across an organization with interdisciplinary teams.
- Prior experience with EHR systems, Cerner preferred.
- 10+ years of progressive servant leadership experience leading a highly diverse workforce.
- Strong working knowledge of hospital, outpatient, and ambulatory operations and workflow.
- Mission-driven professional with agility, energy, and aptitude to excel in a dynamic, start-up like organization in alignment with DHR Health values.
- Track record leading end-to-end projects, managing a high volume of work with efficiency, and being able to execute effectively, shift priorities and solve problems creatively.
- Mentoring and coaching experience to a team with diverse levels of expertise and the ability to influence and engage direct and indirect reports and peers.
CRITICAL COMPETENCIES FOR SUCCESS
Reporting Acumen and Team Orientation
The Chief Digital Officer will be responsible for providing leadership and vision for the strategic planning, operations, integration and implementation of information systems and services across the health system. These efforts must support the overall strategic business plan and strategic direction of DHR Health. Through the development of improved processes and training, this individual will work to foster a culture of accountability, collaboration, and results. Working at this organization requires a hands-on, team-oriented individual who has broad-based credibility and is capable of consistently motivating people to action. An exceptional leader, who builds, inspires, and coaches teams with a passion for the business, while forging close working relationships with other leaders throughout the organization.
Results-Oriented
The Chief Digital Officer must be performance-driven and able to provide measurable results. The successful candidate will be resourceful, action-oriented, as well as a flexible and decisive leader who establishes clarity during distractions to produce results in a timely fashion.
Communication
This individual should possess very strong communication, listening, and persuasion skills, to truly partner with the leadership team. They must be an adept writer as well as be comfortable, dynamic, and an effective presenter in front of both external and internal audiences including employees, senior management, and clients. They should be comfortable with transparency and collaboration, and be able to inspire, lead, and develop their team and others around them.
Critical Thinking
This individual must be intellectually sharp and use critical thinking to make or influence decisions while demonstrating outstanding business judgement. They will be comfortable creating the new and the different.
FOR MORE INFORMATION PLEASE CONTACT:
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Title: Managing Director Email: mkarr@comharpartners.com Direct: (470) 517-9007 Mobile: (704) 657-9531
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Title: Director
Email: mlayton@comharpartners.com
Direct: (312) 313-8454
Mobile: (224) 805-9369
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