CRITICAL COMPETENCIES FOR SUCCESS

• Job Knowledge/Technical Knowledge: Demonstrates a sound working knowledge of the current role and the technical systems, the applications and equipment used in performing this role, and understands the impact this role has on other business functions within the organization.

• Communication: The ability to write and speak effectively using appropriate convention based on the situation; actively listens to others, asks questions to verify understanding, and uses tact and consideration when delivering feedback to others.

• Organization: Uses time efficiently by prioritizing and planning work activities, building and managing internal and external teams.

• Integrity and Respect: Demonstrates upmost level of integrity in all instances and shows respect towards others and towards company principles.

• Judgment: Demonstrates ability to make independent and sound decisions in all situations.

• Teamwork: Shares key information with others involved in a project or effort, works in harmony to accomplish objectives, responds with enthusiasm to directives, and shows support for departmental and organizational decisions.

• Quality: Sets high standards and measures of excellence to ensure quality assurance in every aspect of work performed.

• Accountability: Takes personal responsibility and ownership for adhering to all company policies and procedures, never compromising on standards and ensuring performance expectations are adhered to.

• Customer Service: The ability to empathize and relentlessly focus on enhancing the level of customer experience and satisfaction.

• Empathy: Uses emotional intelligence to effectively build, lead and empower high performing teams.

• Manages Change: Demonstrates effectiveness and flexibility with changing environments, responsibilities, tasks, and people. Understand the importance of effective change management in the adoption of Digital solutions.

• Attention to Detail: Follows detailed procedures to ensure accuracy in the entry and reporting of data.

• Problem Solving: Identifies and resolves issues in timely manner by gathering and skillfully analyzing information.