CRITICAL COMPETENCIES FOR SUCCESS
Leadership Acumen and Team Orientation
The Senior Vice President of Operations will be charged with elevating the overall operational capabilities, quality performance and client satisfaction provided by the operational team. Through the development of improved processes, training and development, and hiring, this individual will work to expand the team while fostering a culture of accountability and results.
Critical Thinking/Analytical Rigor
This individual must be intellectually sharp and clearly capable of thinking on his/her feet while demonstrating outstanding business judgment using critical data to make or influence decisions. The Senior Vice President of Operations must possess the analytical skills to drive operational performance, improve overall productivity and elevate the company’s processes as points of differentiation in the marketplace. He/she must build agreement and alignment to achieves client satisfaction.
Communication
This individual should possess exceptional communication, listening, and persuasion skills, truly partnering with the management team. He/she should be comfortable, articulate, and dynamic in front of both external and internal audiences including employees, senior management, and external partners. This individual will have strong conflict resolution skills.
Results-Oriented
The Senior Vice President of Operations must be performance-driven and able to provide measurable results. The successful candidate will be resourceful, action-oriented, and possess a proactive sense of urgency and the ability to overcome obstacles to produce results in a timely fashion. He/she will be comfortable leading a well-educated and professional team to achieve results.
Business Acumen
The Senior Vice President of Operations must possess a strong sense of business acumen to successfully guide the company through a competitive market while still increasing market share. He or she must be a thought leader in global execution, able to achieve faster outcomes more efficiently and less expensively without ever compromising quality, with astute focus on operational costs and factors that impact them.